General Information

Welcome to Skin Society.
By placing an order through our website or social media channels, you agree to the policies listed on this page.

We may update or modify these policies at any time without prior notice.

The version published here is always the most recent and valid version.

Product Authenticity & Quality

Skin Society sells skincare products from international brands.

Authenticity: We are committed to providing authentic products sourced through trusted supply channels.

Packaging Variations: Product packaging, bottle design, labels, or language on the box may vary depending on the brand’s updates, batch differences, or country of origin. This does not necessarily affect the product quality or formula.

Shelf Life: We aim to deliver products with a suitable remaining shelf life for normal use.

Results May Vary: Skincare outcomes differ from one person to another based on skin type, routine consistency, and lifestyle.

Important: Skin Society does not provide medical diagnosis. If you have a skin condition or severe sensitivity, consult a dermatologist before use.

Safe Use & Customer Responsibility

To ensure a safe experience:

Always follow the brand’s instructions on the product label.

We strongly recommend a patch test before first use (especially for acids, retinoids, and active ingredients).

Avoid mixing strong actives without proper guidance.

Store products properly (away from heat/sunlight/humidity as directed by the brand).

Orders & Payments

By placing an order, you confirm that:

Your contact details are accurate and complete.

Payment Method

For transparency and customer confidence, Skin Society only accepts Cash on Delivery (COD) as a payment method.

Please ensure the full amount is available upon receiving your order.

We may cancel or hold an order if:

The information provided is incomplete or incorrect.

We cannot reach you to confirm the order (when required).

The product is out of stock or unavailable.

In such cases, we will contact you to offer alternatives or confirm an update/cancellation.

Return & Exchange Policy

We aim to keep your experience smooth while protecting hygiene and product safety.

5.1 Return / Exchange Window

You may request a return or exchange within 14 days of receiving your order.

5.2 Eligible Returns / Exchanges

Returns or exchanges are accepted if the product is:

Unopened, unused, and in its original condition, with any seals intact (if applicable).

Returned with order number / proof of purchase.

5.3 Accepted Reasons (Within 14 Days)

We accept returns or exchanges in these cases:

Item arrived damaged or leaking

Wrong item received (wrong name/size/variant)

Item clearly does not match the advertised description (major discrepancy)

When approved, we will offer a suitable solution such as:

Replacement (if available), or

Store credit / refund (depending on the case), or

Another fair resolution.

5.4 How to Request a Return or Exchange

To process your request quickly:

Contact us within the allowed time.

Share your order number and a brief explanation.

Provide clear photos or a short video showing:

The product condition

Packaging

Batch/barcode if available

The issue (damage/wrong item/mismatch)

Non-Returnable Cases

For hygiene and safety reasons, we cannot accept returns or exchanges if:

The product has been opened or used (unless there is verified damage, a wrong item, or a confirmed mismatch from our side).

The request is made after 14 days from delivery.

The product was damaged due to misuse or improper storage by the customer.

Seals/labels have been removed or the item is missing original components (where applicable).

Order Cancellation

You may cancel your order before it is confirmed/processed by contacting us with your order number.

If the order has already been processed, cancellation may not be possible; however, we may support adjustments when feasible.

8) Damaged or Incorrect Items (Upon Receipt)

If your order arrives damaged or incorrect:

If possible, record a short unboxing video when opening the package.

Take clear photos of the product and the issue.

Contact us within 3 days of receiving the order with your order number and media.
We will review and provide a fast solution.

Privacy (Brief)

We use your information only to process orders, provide customer support, and improve your experience.

We do not share your data with external parties except when necessary to provide service or comply with legal requirements.